Frequently Asked Questions
Everything you need to know about Totoro Cloud VPN — from setup to security.
What makes Totoro Cloud different from other VPNs for China?
Totoro Cloud uses IEPL (International Private Leased Lines) — dedicated fibre connections that bypass the public internet. Unlike consumer VPNs that rely on shared infrastructure, IEPL routes provide consistent low latency even during Chinese national holidays and Golden Week when traffic spikes.
Is Totoro Cloud legal to use?
Using a VPN for personal privacy and accessing international services is a common practice for expats and businesses in China. We recommend reviewing your local regulations and employer policies. Totoro Cloud operates with a zero-log policy, ensuring your privacy regardless.
Which services does Totoro Cloud unblock?
Totoro Cloud unblocks ChatGPT, Claude, Google (Search, Gmail, Drive), YouTube, Netflix, Disney+, Instagram, Facebook, Twitter/X, GitHub, Steam, Spotify, and most international streaming and productivity services.
How many devices can I connect at once?
The free Starter plan supports 1 device. The Monthly Flex plan supports 3 simultaneous devices, and the Yearly Value plan supports 6 devices at the same time — covering your phone, laptop, tablet, and more.
Does Totoro Cloud work with Clash, Shadowrocket, and v2rayN?
Yes. After signing up, you receive a subscription URL that works with Clash for Windows, Clash Meta, Shadowrocket (iOS), v2rayN (Windows), and v2rayNG (Android). Simply add the URL as a new subscription in your preferred client.
What protocol does Totoro Cloud use?
We use VLESS Reality, a next-generation protocol that makes VPN traffic appear as ordinary TLS/HTTPS connections. This makes it highly resistant to deep packet inspection (DPI) used by firewalls.
How do I get support if something goes wrong?
Our human support team is available via Telegram and email. We typically respond within 20 minutes during business hours and aim to resolve all issues the same day. No chatbots — real people who understand VPN troubleshooting in China.
Can I use Totoro Cloud on a router?
Yes. Totoro Cloud is compatible with OpenWrt routers and any router that supports Clash or V2Ray. This lets every device on your home or office network benefit from VPN protection without installing individual apps.
Still Have Questions?
Our support team is happy to help — usually within 20 minutes.